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Product Description
Desktop letter opener service / maintenance / repair
Machines covered:
Martin Yale desktop models
Galaxy desktop models
Mailpost desktop models
Most Pitney Bowes and NEOPOST / QUADIENT desktop models
Most Postmark desktop models
For other A4 paper folders please contact us to confirm suitability.
Is your letter opener not performing as well as it used to? Out of warranty? Bought second-hand but not feeding/jamming?
Send it to us and we can:
- Inspect your machine and report back with our opinion.
- If we cannot improve the performance of the machine, we will not charge you and return the machine to you at our expense.
- If we can repair/improve performance we will.
- This is an excellent service at an excellent price and is not negotiable.
*** PLEASE NOTE - VERY IMPORTANT ***
Posting
The machine must be sent to us well packaged. If you do not have a courier account we recommend www.interparcel.com for convenient and competitive shipping. If the item is broken in transit we cannot accept any liability. You will need to make a claim with the courier chosen to send the machine to us. We use that same packaging to return the machine to you using our courier so again, if the packaging is poor we will not accept any liability for damage. These problems can be easily avoided by going O.T.T. on the packaging. Pretend you're shipping a crate of eggs and you shouldn't go wrong.
Parts
The parts we use are USED parts from traded-in machines. That's why the repair price is so low. We can use brand new parts, but we would have to charge for them.
Warranty
Work does not come with a general warranty. These machines tend to be older machines so if we fix the feeder then the next week a gear breaks, it's unfortunate but not covered. We would have to re-charge for the repair for an unrelated issue. If we take on the repair, we will do so confident that we can improve the performance of your machine. But like when you take an old car to the garage for a service, what you get back is still a used item, that may be past its best. Please keep expectations realistic. If you want a brand new machine, we are happy to sell you one.
What can we fix?
Most things.... We can stop/reduce feeding and jamming problems, replace broken gears, pulleys, rollers, rubbers, feed and folds plates and replace broken motors. The only real exception is circuit boards, as demand outstrips supply and brand new ones are too expensive.
Please read this listing very carefully to make sure you know exactly what you are getting. If in any doubt, please contact us.
Turnaround times.
This is an economy and environmentally sustainable product, not offered by our competition. This service is to offer a budget cost solution for customers needing one and also help reduce the amount of machines going to landfill.
If you need an express service, please see our comprehensive maintenance agreements and callout products which have fast response times and are our priority.
These back to base repairs are performed when our technicians are back at HQ with time. Depending on the time of year this availability can be highly variable. During our busiest period Mid-January to Mid-April please allow 28 days. For priority and express maintenance solutions please see our contract and onsite callouts offerings.
If back to base is being used for routine maintenance, it is highly recommended this is done during the slower summer months.
