Shipping & Returns

Shipping

We offer free Royal Mail 1st Class shipping on all our products across the UK as standard. Royal Mail aim to deliver 1st class parcels the next working day - Monday to Saturday.

At checkout we may also offer a tracked courier service which would guarantee a next working day delivery to the UK mainland as well as offer tracking services. The price for upgraded shipping is dependent on the service chosen.

Should you have any questions regarding our shipping or returns policy, please contact us via LiveChat or email.

Returns Policy

We comply fully with UK Distance Selling Regulations (DSR).

https://www.gov.uk/online-and-distance-selling-for-businesses

We try to eliminate the cause of returns by having good, clear advertising as well as experienced staff operating our LiveChat and emails to ensure the correct item is ordered first time.

Customers can return any item for any reason within 28 days if it is sent to us in an unopened, resalable condition. We strongly recommend our customers use a registered postal service or courier to return items to us. Please note that return postage is at the customers cost (unless the return is a result of our error e.g. you received an incorrect or defective item) and we do not refund the return postage.

You should expect to receive your refund within 28 days of us receiving your package, however, in many cases you will receive a refund much quicker.