Desktop letter opener service / maintenance / repair
Martin Yale desktop models
Galaxy desktop models
Mailpost desktop models
Most Pitney Bowes and NEOPOST / QUADIENT desktop models
Most Postmark desktop models
For other A4 paper folders please contact us to confirm suitability.
Is your letter opener not performing as well as it used to? Out of warranty? Bought second-hand but not feeding/jamming?
Send it to us and we can:
- Inspect your machine and report back with our opinion.
- If we cannot improve the performance of the machine, we will not charge you and return the machine to you at our expense.
- If we can repair/improve performance we will.
- This is an excellent service at an excellent price and is not negotiable.
*** PLEASE NOTE - VERY IMPORTANT ***
The machine must be sent to us well packaged. If you do not have a courier account we recommend www.interparcel.com for convenient and competitive shipping. If the item is broken in transit we cannot accept any liability. You will need to make a claim with the courier chosen to send the machine to us. We use that same packaging to return the machine to you using our courier so again, if the packaging is poor we will not accept any liability for damage. These problems can be easily avoided by going O.T.T. on the packaging. Pretend you're shipping a crate of eggs and you shouldn't go wrong.
The parts we use are USED parts from traded-in machines. That's why the repair price is so low. We can use brand new parts, but we would have to charge for them.
Work does not come with a general warranty. These machines tend to be older machines so if we fix the feeder then the next week a gear breaks, it's unfortunate but not covered. We would have to re-charge for the repair for an unrelated issue. If we take on the repair, we will do so confident that we can improve the performance of your machine. But like when you take an old car to the garage for a service, what you get back is still a used item, that may be past its best. Please keep expectations realistic. If you want a brand new machine, we are happy to sell you one.
What can we fix?
Most things.... We can stop/reduce feeding and jamming problems, replace broken gears, pulleys, rollers, rubbers, feed and folds plates and replace broken motors. The only real exception is circuit boards, as demand outstrips supply and brand new ones are too expensive.
Please read this listing very carefully to make sure you know exactly what you are getting. If in any doubt, please contact us.